Thank you for visiting K2Iran, by using this website you agree that the Company collects and uses your personal data as set out in this Privacy Policy and the Terms of Use.The term K2Iran or us or we refers to the owner of the websiteor its subsidiaries, and the term you refers to the user or viewer of our website. Privacy Policy and the Terms of Use are subject to updates and changes at any time without prior notice, so it’s recommended for you to review them frequently and be aware that by continuing to use this site, you declare your agreement to comply with and be bound by the following terms and conditions and with our privacy policy.
Privacy policy
In your submission to K2Iran.com, personally identifiable information as mentioned below is required and necessary in order to receive requested services and information:
- Name and Family Name
- Phone and Mobile number
- Address
In case of sending gifts, we may collect the receiver's information such as name, email, telephone number and the address. These information are used only to fulfill you order and we will not share your personal information except your name to the receiver of the present. It's important for you to know that orders cannot be processed correctly in case of an error in information you have provided. In case that your information are not complete, our sales experts may contact you to complete your request. Note that information such as the device which has been used to connect to our website is solely used for analytical purposes.
K2Iran is committed to use up to date technology to ensure your safety even more. In respect to your privacy and safety, K2Iran will not request for your passwords or personal credit card details over email communication or by the phone.They are only used to make you a member of our site and provide you with services, advice and information including
- Confirming your identity;
- Communicating with you;
- Administering our services;
- Notifying you of the promotions and services we offer;
- Helping you to identify products and product providers appropriate for your needs;
- Responding to comments or any other contact;
- Helping you to resolve technical issues with our site;
- Answering your general questions about financial products and related matters;
Your personal information is kept for your future purchases and K2Iran will never sell or rent your data to a third party and will not going to disclose your personal information without your express permission unless:
- Required for transformations company in order to extend our services to you on our behalf
- Law enforcement agencies which may, through legal action, require information from K2Iran
- If a comment or a message recorded by the user is an instance of criminal content, K2Iran reserve the right to use personal information for prosecution.
Password
You are responsible for maintaining the confidentiality of your account and password and you agree to accept responsibility for all activities including orders and comments that occur under your account or password. In case of sharing your information with anyone else, you're authorizing them to act on your behalf and authorizing us to accept their submissions and instructions. So we encourage you to protect your password and do not share it with anyone and kindly inform us urgently if you suspect any unauthorized use of your account.
Children's Privacy
We do not knowingly collect personal information from individuals under the age of 13. Anyone under the age of 13 are requested to receive permission from their parent or legal guardian before providing any personal data to us.
Use of Cookies
We use cookies which are small pieces of data stored on your computer’s hard drive by your chosen browser. A cookie file contains information such as a user ID, you shopping card information and where you click on website but do not include any of your personal information. Cookies help us to identify account holders and to optimize their site experience. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies turned on so that we can offer you a better experience on our site, K2Iran.com.
Hyperlinks
K2Iran is holding various social network accounts allows access though its website. As the Site provider, our company wishes to point out that it has no knowledge of privacy policy of these sites and therefore, no responsibility regarding the usage of your personal data. For more information about this, please refer to the privacy statements of each sites separately.
Also, all users of the k2Iran website have the right to add comments and mention limited number of other customers via hyperlinks in case that they are not used for commercial purposes.
Terms & Conditions
Delivery
Right after the submission of your request, we check your order and will normally send your order within 24 - 48 working hoursdepending to the quantity of the ordered products. Products are packed and delivered to shipping companies in our safe and secure packages.
Back orders
If your item is temporarily out of stock, we will back order for you. We will inform you by e-mail or phone and then you have the option either to cancel your order and have your full refund within 5 working days, or wait for the replacement.
Lost or Damaged
The delivery process may take 1 up to 7 working days to be done according to the delivery service you have chosen. You are requested to inform us within 2 working days if the goods are not delivered or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.
Wholesale
If you are aiming at wholesale, you are requested to contact our expert team directly and do not request via site. In case of violation in doing so, K2Iran reserve the right to cancel your order without any pre-notification.
Return policy
- If not satisfied
We guarantee your satisfaction; but your rights to return goods are completely protected. Within 7 days of receiving items, you need to notify us if you are returning any item and provide us with postal receipt. Any unworn gear returned should be in its original condition as purchased, with all labels attached. if they are not, unfortunately you will lose the chance to return your chosen items. We will notify you when we have received the item and the refund process will take around 5 working days to be completed. Refunds will be issued to the card you used during your original purchase.Besides, you are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover items value.
- If defective
You need to inform us in 24 up to 48 hours if any item is defective and keep the same as it is. Any attempt of repair, will cancel your right of returning the item.Before returning the defective product, you shall call our experts so that they search for the possible solutions and notify you of their findings. After returning the item, experts will confirm whether you are entitled to a refund or not. Defective products returned by you will be refunded in full, including a refund of the original delivery charges and the postal cost incurred by you in returning the item to us. A receipt or evidence of such costs should be provided. You will also have the option to replace the same gear with a new one without any delivery cost.
- Errors
K2 Iran tries its best to be as accurate as possible and eliminate errors on all services; however, in the event of an error on the site, whether in the price or product information, we reserve the right to correct such error and/or cancel your order. Our sales experts will contact you to explain the correct details. You may give permission to continue the process or start the refund process.
If any error occurred in delivering a product, we will take all responsibility and cost to deliver your correct order.
*While K2Iran has tried to accurately display shapes and colors of the products, the actual colors you see mostly depend on your monitor and could be inaccurate. So please check the colors with various monitors before ordering your selected items.
- Gift Refund
In case that you want to refund a gift, kindly keep the product in its original packing with all labels attached and inform us via telephone or email address of such. The refund process will be followed up with the original buyer of the gift.
Warranty Service
Warranty gives you specific legal rights; you may have other rights, which vary from corporation to corporation. The warranty of each of our products is specific, so if you needed it, you can call our department and we will check your request, following the rules of Warranty Company, we will inform you of the facility provided for you.
Copyright and Restriction:
All data on K2Iran website, including text, links, information, logos, images, graphics and video clips, are protected by copyrights. All data on K2Iran is just for your personal, non-commercial use. You shall not copy, reproduce, republish, upload, translate, post or distribute such material in any way, unless specifically and expressly permitted, and also you must not assist any other person to do so.
In case of requesting copyright permission, contact us at: